What is your return policy? Can I cancel my order?
Under distance selling regulations, if you change your mind or are unhappy with your purchase in any way, you can return your goods for a full refund. However, goods MUST be returned within 14 days of receipt in their original condition* and you MUST include your original receipt. You should email us at firstname.lastname@example.org within 2 days of receipt to inform us that you wish to return your goods. You should quote your original order number and invoice number, and the reason for the return. All return postage costs will be at your own expense and once the goods are received by us, we will reimburse the original invoice amount.
Goods should be returned to:
The Nest @ John Richards, The Smithy, Hinstock, Nr Market Drayton, Shropshire TF9 2TA
When can I expect my order to arrive?
We always try to post goods paid for by Paypal, or direct Card by phone within 3 working days**. If payment is made by cheque, we normally allow 10 days for clearance, therefore goods will not be dispatched until 10 days after we receive your cheque. We also accept Postal Orders, which do not require the clearance period.
How much is the Shipping and Handling Charge?
This will be dependant on weight & size of the goods purchased. We have a sliding scale of P&P costs in line with Royal Mail. Any item too heavy or too large to be sent by 1st class post will be sent by courier and this cost is reflected in the P&P charges.
How do I know if my address counts as Highlands & Islands?
You should count yourself as being in the Highlands and Islands if you have any of these postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25
Do you ship internationally?
Yes where practical to do so. Overseas customers should email on email@example.com for a shipping quote.
Can I collect my item personally?
Yes, anyone is welcome to come to our showrooms to buy direct.
* In original packaging
** Working days do not include Saturday, Sunday or Public Holidays.