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We send all goods by Royal Mail 1st Class post wherever possible and try to post within 3 working* days of payment clearance.  Any parcels which are either too heavy or too large to be sent by 1st class post are sent by 48 hour** courier service.  
N.B. As of April 2013, due to the impossible increase in prices for parcels sent through Royal Mail, some of our items will now be sent by a cheaper courier service (My Hermes) in order to keep postage costs down.  This is this only way we are able to compete with postage costs charged by other companies, as these couriers are also used by them.

Customers will be advised when their goods are dispatched and should expect delivery within   1-2 days from dispatch. However, we cannot be held responsible for delays in the postal system once dispatched.

If delivery is specifically required for a Saturday or guaranteed next working day, please email or telephone before placing your order as we will need to quote for either a special courier service or special delivery through Royal Mail.

Courier deliveries to remote parts of the UK & Highland addresses in Scotland could take longer than the usual 48 hours.

Please Note: It is not possible to send certain items to Remote or Highland Areas due to size and this will be noted in the listing for those particular items.

UK Mainland is just that! It does NOT include the Isle of Wight, Northern Ireland or the Isle of Man & Scilly Isles. These areas are islands just as are the Scottish Isles. If in doubt, you should count yourself as being in the Highlands and Islands if you have any of these postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE,  BT, IM, TR21-25

All delivery costs include packing & handling fees and are VAT inclusive.

* does not include Saturday, Sunday or Public Holidays

** Couriers do not collect or deliver at weekends or on public holidays. 

Please note:- The price charged for delivery of any item includes the cost of postage, packing materials, and order processing costs. the postage price on the package only represents a part of these costs.

Although we primarily sell to the UK, we will be happy to quote for delivery outside the UK.  Please contact us for a quote before purchasing large items.

For information regarding returns please see our Terms & Conditions

Please Note: We do NOT use Yodel or HDNL for our deliveries unless we are forced to do so as we do not believe they provide a good service.

Telephone : 01952 550391
email: info@johnrichardssurplus.co.uk

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